FAQ

A: A prescription is required to purchase the medicine. There are two ways to purchase medicine: either go to consultation for your problem, search for the medicine you need in the search bar, and attach a prescription. It is important to take into consideration any contraindications or diseases a patient may have. Only a specialist can prescribe the exact medication and the required dosage.

A: Currently we offer.
– Post Courier Delivery. The waiting period for the given shipping type is 3-5 weeks. However, the delivery can take a little longer because of the possible delays at customs. Unfortunately it doesn’t depend on our delivery service.

A: You can place an order on our site – it is fast and easy. You choose a product you want and add it to the cart. Then you press the checkout button. You’ll find yourself on the billing page, where you’ll have to fill in all the necessary fields.

A: As of now, we only accept Direct Bank Transfer and will add more payment methods in the future.

A: There are 2 options to do that:

• to contact our support team (Contact Us)
• to check the status from the web site (Account)

Your bonus, the status of your recent order, the dispatch date and the approximate day of the delivery can be checked in your account section. To enter your account section you need to insert the order number, your e-mail address and the verification code (the digits in the box next to the “Verification code” field).

In case your order was sent by a Express International Mail, the tracking number can also be obtained from the same page.

A: In your account section, you can leave us a message to cancel the order or change the shipping information.